Effective Date: September 20, 2026

Thank you for choosing The Seagull Bros to bring our interactive Build-Your-Own Slime Bar to your event! We know plans can change, and we want to make our booking, cancellation, and refund policies as clear and simple as possible.

Please review the following terms before confirming your booking.

Booking & Reservation Fee

A $50 reservation fee is required to secure your event date.

• Your booking is not confirmed until we have approved your event details and received your $50 reservation fee.
• The $50 reservation fee will be applied toward your total booking cost. It is not an additional charge.
• The reservation fee is non-refundable, except in the circumstances outlined in this policy.

Submitting a booking request does not guarantee availability.

Customer Cancellations

We understand that unexpected things happen! However, once your booking is confirmed, we reserve your date and time specifically for your event.

If you need to cancel your booking:

• Your $50 reservation fee is non-refundable.
• Any additional payments made toward your booking will be refunded if you cancel at least 7 days before your scheduled event, except for any agreed-upon, non-refundable custom purchases or preparation costs.
• If you cancel less than 7 days before your event, additional payments may be non-refundable to cover materials purchased, custom items prepared, and other costs already incurred specifically for your booking.

Any remaining refundable balance will be returned to your original payment method.

Rescheduling Your Event

Need to change your event date? We're happy to help when possible!

You may reschedule your booking one time at no additional charge, provided that:

• You notify us at least 7 days before your original event date.
• Your new requested date is available.
• Your event takes place within 90 days of your original booking date.

Your original $50 reservation fee will be applied toward your rescheduled event.

Rescheduling requests made less than 7 days before your event may result in the loss of your reservation fee.

All rescheduling requests are subject to availability and must be confirmed by The Seagull Bros.

If we cannot accommodate your requested new date, our standard cancellation policy will apply.

Weather-Related Cancellations

For outdoor events, weather can sometimes get in the way of the fun!

If severe weather makes it unsafe to operate our Slime Bar, we will work with you to find a suitable alternative.

Depending on the circumstances, we may:

• Move the Slime Bar to a safe indoor location, if available.
• Reschedule your booking to a mutually agreed-upon date.
• Issue a refund if we determine that the event cannot safely proceed and rescheduling is not possible.

If you choose to cancel due to weather concerns when we are still able to safely provide our services, our standard cancellation policy will apply.

We will not operate our Slime Bar in conditions that could put our team, equipment, or guests at risk.

Cancellations by The Seagull Bros

While we make every effort to honor all confirmed bookings, unexpected circumstances may occasionally prevent us from attending an event.

If The Seagull Bros must cancel your booking due to illness, an emergency, unsafe conditions, or other circumstances beyond our control, we will contact you as soon as possible.

You will have the option to reschedule your event, subject to availability.

If we cannot agree on a new date, you will receive a full refund of all payments made toward your booking, including your $50 reservation fee.

Changes to Your Booking

Changes to your event details, including the location, number of participants, event duration, or requested customizations, may affect your final booking price.

Please notify us of any changes as soon as possible.

We will review your request and let you know if additional charges or adjustments are needed.

Any changes must be approved by The Seagull Bros before your event.

Refund Processing

Approved refunds will be issued to your original payment method.

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

We will notify you once your refund has been processed.

Contact Us

If you need to cancel, reschedule, or make changes to your booking, please contact us as soon as possible at hello@seagullbros.com.

All cancellation and rescheduling requests must be submitted in writing so that we can keep a record of your request.

See Slime Bar packages